I think you guys overdid this. While the reporting tool on G+ implies fast reporting: you just select and write a feedback on one page, in less than, say 30 seconds; with Wishbox you have to wait here and there, go from this screen to that and at the end you also spend your time filling the form.
If I actually was to report a feedback with Wishbox, I wouldn't do it because of time consumed.
Agreed. I can't really think of any use case where a user would need to include a complex drawing with multiple text fields, shapes, colors, etc. just to report a problem.
The simple case of sending feedback of just a comment should be simple. Click Wishbox, gives you simple form asking for name, email, and message. Beyond that, I think this is really cool that you could easily add a screenshot with arrows and text explaining the issue.
Overall, I think the UX could be improved, but it has a lot of potential.
Well what's so fascinating about it? I personally started dabbling in coding at the age of 12 and at the age of 14 I started to earn money from it. I believe many among us followed this path.
While I love the idea I wonder how dangerous it is set your business on top of this thing given the possibility Parse can go out of business some time in the future? I mean, it ain't no AWS backed by Amazon that has quite the track record.
Remember that the alternative is no business at all.
We have a similar product where we provide a backend for game developers, and there are quite a few of them making quite a lot of money on it. But without us, those single developers or small teams simply wouldn't be able to pull off the games that they do, because they don't have the knowledge or resources to make the backend systems we offer.
If you can afford to make your own backend systems, you're not the target for Parse, or us.
(Oh, and it's not like AWS has a 100% stellar track record either. :-) )
