As you know I had a very bad experience with Magic as well.
I worked for you for free for a week and on boarded 63 new customers for you. You guys arbitrarily deleted my account, and abruptly shut off my autopay donations to numerous charities we had set up together.
Then you went silent and wouldn't return any of the ten messages I sent to you asking for access to my personal records and information regarding my numerous charity donations.
How can I encourage others to use your service if I was shown such an unprofessional and disrespectful experience?
I was treated like a second class citizen and tossed to the side. My account was deleted. I contacted all 4 of the founders. Not one would respond. They went dark.
I would hope that no one else gets treated as poorly as I was and experience this type of disrespect.
yea Mark, you are right. I did learn an expensive lesson.
One of my main frustrations though was that this was a very highly regarded YC company. Should consumers expect this disrespectful behavior to be accepted from other YC companies as well?
Should YC founders be expected to be able to simply pick and choose which customers they want to arbitrarily delete?
I can completely understand if this was a fly by night operation. But YC is basically the Harvard of startups and this was completely out of left field for me.
I'd be interested in seeing the founders respond to this.
We have stories like this every now and then with various companies, and here's something that makes me wonder: assuming that both parties are neither evil nor stupid (which I think is fair assumption in most cases), how exactly such situations happen? There's a lesson for every founder and manager hiding here.
I was screwed over by some startup founders that tricked me into working for free under the guise of "demonstrating mastery of Rails" and "proving my culture fit," but I wouldn't call those guys evil, just jerks.
So how does a situation like that happen? You justify it to yourself to cut corners in order to succeed, and because you're a job creator in America, you're entitled to respect in the end.
As you know I had a very bad experience with Magic as well.
I worked for you for free for a week and on boarded 63 new customers for you. You guys arbitrarily deleted my account, and abruptly shut off my autopay donations to numerous charities we had set up together.
Then you went silent and wouldn't return any of the ten messages I sent to you asking for access to my personal records and information regarding my numerous charity donations.
How can I encourage others to use your service if I was shown such an unprofessional and disrespectful experience?