Hmm. This kind of stuff is not usually isolated. It's clear from Ms. Fowler's article that it wasn't isolated in her case.
It seems likely that a large company that treats trusted headquarters employees like this article described may also have ethical lapses in the way they treat field people. Mistreatment makes people angry.
In the waning days of the late unlamented Eastern Airlines, the airplane mechanics were angry. If you ride in an airplane maintained by angry people, you're placing great trust in their professionalism. You're trusting the line workers to leave their anger in their lockers.
In the same way, if you get into a car driven by an angry person, you're trusting that person to put his anger in the glove box. I'm sure most of Uber's drivers do that.
But isn't worker satisfaction a critical success factor for a business like Ubers?
It seems likely that a large company that treats trusted headquarters employees like this article described may also have ethical lapses in the way they treat field people. Mistreatment makes people angry.
In the waning days of the late unlamented Eastern Airlines, the airplane mechanics were angry. If you ride in an airplane maintained by angry people, you're placing great trust in their professionalism. You're trusting the line workers to leave their anger in their lockers.
In the same way, if you get into a car driven by an angry person, you're trusting that person to put his anger in the glove box. I'm sure most of Uber's drivers do that.
But isn't worker satisfaction a critical success factor for a business like Ubers?