This is beautiful, but probably still too complex for most of their customers. I wonder what their motive in putting this together was, as it must have been very expensive.
Unlike their overcomplicated phone plans and billing statements which are deliberately obscure and their customer service which they run like a 2-bit boiler room operation.
it was nearly too complex for my pc! I had hardware acceleration disabled in Chrome and it completely pegged my CPU out. the animations barely worked until I re-enabled it, but then the page ran out of memory. I ended up having to look at it on my phone.
I'm not convinced the manipulable 3D modem rendered in-browser in realtime really added a lot of value for me, but it's pretty cool I guess.
Maybe the fact that as an internet provider it's their duty to explain how what they're selling works? Granted, "internet" doesn't mean Wi-Fi however their equipment includes a wireless access point so it's fair for them to provide documentation about how that works.
>No more than a car manufacturer has a 'duty' to explain how a car or a car engine works.
It is their duty (car mfgs) in the sense that they need the customer to attribute value to their newest technology offerings.
Honda made damn sure that consumers knew what 'VTEC' was when it was new. Toyota made sure to throw 'Hybrid Synergy Drive' around all day; along with an on-dash animation of the flow of electrons. We're all hearing all about how Teslas' auto-pilot works.
I don't know if it's a duty unless you consider it as a duty to their shareholders to generate value or profit wherever possible.
