I’m not sure if they do this as I’m not willing to pay to find out. But when their salesperson called me I had a discussion with them about how the first review that shows up, the one that’s a thumbnail when my business appears on other listings, is from 2012 and pertains to the business before I bought it and changed management. Not just that but it’s clearly a vengeful review written by a crazy person. I told them that I have no interest in making my profile more visible if that is what Yelp considers a quality review. (As usual, all of the decent reviews are “hidden”.) My good reviews were unsolicited.

If Yelp is in trouble, maybe their quality should get another look.