> And the kicker is, consumers don't have a say in this process anyway. I don't know of anyone who chose Slack. It's universally handed down onto you from somewhere above you in the corporate, and you're forced to use it.
The consumer here is the business itself, not their employees.
Technically yes (well, the customers, not consumers), but that's the problem itself: the feedback pipeline between end-users and producers is broken because the end-users aren't the customers.
The consumer here is the business itself, not their employees.