I've seen this personally as well. Especially with non-Software clients, the psychology you're battling seems to be that "they're ripping us off" since most of the work you're doing isn't happening while you're earning money.
I've seen this personally as well. Especially with non-Software clients, the psychology you're battling seems to be that "they're ripping us off" since most of the work you're doing isn't happening while you're earning money.