Things are pretty different in regards to application quality right now and when we released the first version of our application. Just wanted to share that.
Have you considered going through android market/developer relations instead of general support?
If you google enough times you will find names and email and position titles(ie what areas of developer relations they handle) In fact there is a specific page listing all this stuff even..
a good thing ive found because im facing the same issues is google and find memebers on the android team on google+/quora?twitter and let them know firsthand the problems
this has seem to work for me and escalates the prob very fast! :)
