I can appreciate that you derive value from this, however, envision it from Joe Casual walking by, it has in my case discouraged me from using their service because to me this feels dishonest in a lie-of-omission way. I'm not calling them dishonest, I'm not saying anybody lied, I'm saying the marketing and recruitment strategy should encourage people to use it, not use gray patterns like the ones random voip text people do about "claiming your funds" and such. It's just relating my personal experience and perception of it for the purposes of helping them make a better product, that's all.

I have a text message from just today after lunch with a link to click to claim my funds. No name, no context, just a random text that I can only imagine isn't in fact free money waiting for me.

Thanks for this feedback, and I definitely think we could do a better job of making it clear which orgs we have a direct relationship with vs not.

That being said, Network for Good, our partner for disbursing to nonprofits whom haven't connected directly with us, also handles disbursements for a lot of Facebook Giving and other large donation platforms, so I don't think the checks coming from there are necessarily unexpected by many nonprofits - see their support article on this at https://networkforgood.zendesk.com/hc/en-us/articles/1150073...