I'm not so sure. Look at all the companies that have non-automated support: Best... | Hacker News

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jrockway on Aug 21, 2011 | parent | context | favorite | on: Nym Wars (Google+ "real name" rules)

I'm not so sure. Look at all the companies that have non-automated support: Best Buy, Comcast, Bank of America, and so on. Nobody likes those companies either.

Ultimately, being nice to people doesn't scale. And making money requires scaling.

Joakal on Aug 21, 2011 [–]

What are you not sure about?

jrockway on Aug 21, 2011 | [–]

They prefer automation over everything. And that aim will keep biting them in the ass.

The other companies people hate don't automate anything. But everyone still hates them.

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