For some reason they cancelled our inspection without telling us or the sellers. Worse, they told the inspector that the inspection was cancelled because we were changing lenders.
The listing agent eventually called the inspectors to find out what was up and the sellers were furious when they heard we were changing lenders. We were accused of all sorts of bad faith tricks to keep the home under contract.
Better’s lie set the tone for the rest of the transaction. We missed all of our deadlines, the sellers walked away, and we were stuck. It got so bad that our agent refused to try to resurrect the deal with a new offer.
I eventually convinced a local lender to guarantee that she could put a loan together in less than 26 days and made our agent bring a new offer to the listing agent. If he hadn’t, I would have done it myself.
The sellers were suspicious so they set a new closing date that was months later than the original. We’d already packed so we had to live in a completely NYC apartment with boxes stacked floor to ceiling for months (I had to pack my desk just to make room for our boxes. Instead of a week or two, I had to work on the floor all summer. My back and neck still hurt), AND my gf missed her first Summer in the Midwest (where Winter is the best 8 months of the year.)
Better was awful. This is just one story, there are a few others from the months we had to deal with them. If a mistake is made Better is not structured to recover from it. They just blame their byzantine process and babble about how x, y, and x departments are on it, but, no, you cannot contact anyone in those departments.
Always use a local lender.
I’m so glad that we’re not going to be sending money to Better for the next 30 years.
TL;DR: ALWAYS USE A LOCAL LENDER.
For some reason they cancelled our inspection without telling us or the sellers. Worse, they told the inspector that the inspection was cancelled because we were changing lenders.
The listing agent eventually called the inspectors to find out what was up and the sellers were furious when they heard we were changing lenders. We were accused of all sorts of bad faith tricks to keep the home under contract.
Better’s lie set the tone for the rest of the transaction. We missed all of our deadlines, the sellers walked away, and we were stuck. It got so bad that our agent refused to try to resurrect the deal with a new offer.
I eventually convinced a local lender to guarantee that she could put a loan together in less than 26 days and made our agent bring a new offer to the listing agent. If he hadn’t, I would have done it myself.
The sellers were suspicious so they set a new closing date that was months later than the original. We’d already packed so we had to live in a completely NYC apartment with boxes stacked floor to ceiling for months (I had to pack my desk just to make room for our boxes. Instead of a week or two, I had to work on the floor all summer. My back and neck still hurt), AND my gf missed her first Summer in the Midwest (where Winter is the best 8 months of the year.)
Better was awful. This is just one story, there are a few others from the months we had to deal with them. If a mistake is made Better is not structured to recover from it. They just blame their byzantine process and babble about how x, y, and x departments are on it, but, no, you cannot contact anyone in those departments.
Always use a local lender.
I’m so glad that we’re not going to be sending money to Better for the next 30 years.