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A lot more than just your deaf customers hate phone calls. They're disruptive, intrusive, unreliable, and for many people with autism-spectrum disorders, extremely uncomfortable.


... And people who don't speak English so well.

Moreover if his customers truly prefer the phone, he could make giving the phone number optional and people would still give it out.


Google voice solves this pretty well... I get an email saying someone left a VM with the poor but adequate transcript.




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