10 years across all 3 major cloud providers (and some others like Rackspace, etc), I can tell, Google support has been the absolute worst of all. I don't say that lightly. I take pride in how I can deal with customer service the most peacefully in my org. But that's all out of the window when their CS is nonexistent.
I can't remember the number of times they've shut down someone's production workload without notice or warning, gave them no way to resolve/rectify any supposed infraction, and gave no way to contact them to appeal the decision.
I once had to resort to numbering my points and just referring the boilerplate responses (few and far inbetween as they were) back to the numbers over and over until I finally gave up, moved away and never looked back.
I can't remember the number of times they've shut down someone's production workload without notice or warning, gave them no way to resolve/rectify any supposed infraction, and gave no way to contact them to appeal the decision.
I once had to resort to numbering my points and just referring the boilerplate responses (few and far inbetween as they were) back to the numbers over and over until I finally gave up, moved away and never looked back.