Revolut's in-app chat was like that. You may have to wait over 4 hours, so obviously you're not looking at the screen when a person picks it up. Then when you take a look you find they've replied and then left, and you have to wait for another person on a different shift to pick up your reply.
The trouble is, this was also their only support channel. No phone or web or email.
This went on for nearly 1 week when I was trying to talk to them to unblock my blocked-for-no-reason account a few years ago, and their response times got progressively slower.
In the end a quick message on social media got the account unblocked in 20 minutes. How?!
The trouble is, this was also their only support channel. No phone or web or email.
This went on for nearly 1 week when I was trying to talk to them to unblock my blocked-for-no-reason account a few years ago, and their response times got progressively slower.
In the end a quick message on social media got the account unblocked in 20 minutes. How?!