> When I go to my bank's website, it's easy for me to find my tax forms. They're usually one or two clicks away in some prominent top-level navigation component. But I would rather converse: "Download tax forms"/"Which ones: A, B, or C"/"The first two"/"Here ya go".

I think this supposedly should be solved by search box on the site, where you enter: "tax forms" and got results with download button.