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You can poll them via pop ups.

Ive seen this done a couple of times. The sites took care to make it unobtrusive, sensibly placed and with short, meaningful questions.

Frankly I think the data they got drove better decisions than analytics.

I liked that they let you write a message too.



I like this method. Earlier today I filled in some gov forms online, and at the end it asked if I'd like to do a short survey on my experience - I was happy to oblige, because I have a personal interest in service improvement.




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