I was having some problems with Slack that you can send message but you do not get a confirmation (so the text message gets greyed out) but it is actually sent. This is confusing because you can't delete the pending message and can't delete the duplicated messages after restarting the Slack client either.
I'm OK if e.g. Spotify is down, and it's unclear what to expect, but from a crucial business communication tool, no updates for 30 minutes is unacceptable :/
Reddit status page used to include graphs for errors and post/comment backlogs. Even if the overall status was not updated from green, it was clear that we're at the beginning of an incident based on spikes. It was too easy and useful, so of course they were removed.
Sadly, it's true for many products, but thankfully not all. How I interpret lagging status pages (I mean, this has been going on for 20+ minutes now) is that they are not capable of detecting outages, which really erodes my trust, especially in such a crucial tool. (I know that they do detect it in reality, I'm just stubborn :P)
I'm sure there's failure modes that won't get caught automatically and need manual updates.
I'd agree that 'properly' doing a status page would include something out of band attempting to use the service and checking if it worked. No idea if anyone does that.
Users may be experiencing trouble with sending messages in Slack. We’re investigating and will let you know as soon as we know more. We appreciate your patience in the meantime.
> Users may be experiencing trouble with sending messages in Slack. We’re investigating and will let you know as soon as we know more. We appreciate your patience in the meantime.
Slack experiencing an outage across the app. Users may be experiencing trouble with sending messages, using workflows and various other actions in Slack. We’re investigating and will let you know as soon as we know more. We appreciate your patience in the meantime.
If we have high availability connectivity for servers, I feel like corporations should also consider applying the same principles for inter-personal communication. A distributed and encrypted protocol with a similar feature set to Slack would come handy. Any suggestions?
