More like damage control and most companies do this to prevent people from seeing too much contradicting information. Like walking into reddit for a new video game where everyone complains about a small design choice of the game itself. Tesla on their page tells you the range, you can go into google maps and search travel distance and figure out if a tesla fits your needs.

Complaints on lack of research into a product skew product interest. A company's job is to create an image and maintain it.