I love the idea of a tool digesting my own writing. Ticket systems like Zendesk should offer this built-in as boilerplate.

Instead, I use native iOS/macOS “text replacement” for customer service responses. It saves me so much time. I have all of my FAQ URLs as 4 letter shortcuts.

e.g. lltr becomes https://label.live/guides/label-printer-troubleshooting

llty = Thank you for the email. lllmk = Let me know if this helps.