It’s the same across all big tech. The size/volume for complaint handling doesn’t scale. It’s either filtered out by some machine learning algorithm or some poor person in a 3rd world country getting paid next to nothing who reviews the complaints so quality isn’t of importance.
There been a recent influx of scammers on Facebook local groups. Air con cleaning, car valeting, everyone’s calling out the scammers in the comments yet when you click report to FB the response is we have reviewed the post and it has not breached our guidelines, would you like to block the user.
There been a recent influx of scammers on Facebook local groups. Air con cleaning, car valeting, everyone’s calling out the scammers in the comments yet when you click report to FB the response is we have reviewed the post and it has not breached our guidelines, would you like to block the user.