> but also said that due to a high rate of identity theft they are refusing to do anything without the person there.
This is the part of processes that annoys me the most. A company or agency will publish the rules they want people to follow, then there's a 30% chance that when I go to follow them, I will be denied because of an unpublished rule or an exception like this of "oh, well we're just not doing that right now."
The whole point of the USPS policies on being able to confirm a relationship is to avoid identity theft. If the policy is no longer going to be used then remove it! Or, better yet, update it.
With USPS, not to put too fine a point on it, there's also "I'm saying we're not doing this right now, because I don't want to do this work right now."
(With deference to all the other, amazing USPS folks I've worked with!)
This is the part of processes that annoys me the most. A company or agency will publish the rules they want people to follow, then there's a 30% chance that when I go to follow them, I will be denied because of an unpublished rule or an exception like this of "oh, well we're just not doing that right now."
The whole point of the USPS policies on being able to confirm a relationship is to avoid identity theft. If the policy is no longer going to be used then remove it! Or, better yet, update it.