I can answer that. Because I'm sick of installing a hundred apps for every single company, setting up accounts, verification, so I can spend 10$, and never use it again.
And, when you are traveling, and just taking the highway exit for a quick order, what, now I have to stop, park, download an app then order.
Or do you mean, like mount Ipads in kiosk mode? I think that gets back to the expense and weather.
I think it gets better over time. It is like with cars having no knobs or no physical buttons anymore. We have to figure it out. We have big screens in cars now, why is the menu not even integrated, when you get close to your McDrive? Why not allowing each shop a virtual space in your car, when you drive nearby?
And by the way, we all wanted employees to have a better pay. It is just pure survival mode now by mcd. Since paying humans is expensive now, one has to find ways to make them expendable even more, so that the company remains profitable for the franchise people and keeping the product price low.
(And after all, was McD not a real estate company?)
I hate the self-serve kiosks inside the places... I'm relatively tall, and trying to use them is often an exercise in frustration. Especially when there's no mechanism to adjust the height or angle.
And, when you are traveling, and just taking the highway exit for a quick order, what, now I have to stop, park, download an app then order.
Or do you mean, like mount Ipads in kiosk mode? I think that gets back to the expense and weather.