Fair point - but we've seen how metrics can be gamed and cease to be useful measures of reality. People are smart and they will game them, even if it means hiding it behind a score/checklist/report.
We can either choose excellence and competence, or we get this weird mediocrity that is killing us slowly but somehow we can say "but it's running our large department based on science and scalable metrics".
Maybe we're not supposed to make these departments scale, maybe we need to keep them small and autonomous and "unfair" to some degree in order to function. Have we considered that? Not everything has to be optimized to the N-th degree and made to grow large like an instagram or google.
We can either choose excellence and competence, or we get this weird mediocrity that is killing us slowly but somehow we can say "but it's running our large department based on science and scalable metrics".
Maybe we're not supposed to make these departments scale, maybe we need to keep them small and autonomous and "unfair" to some degree in order to function. Have we considered that? Not everything has to be optimized to the N-th degree and made to grow large like an instagram or google.