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During the mid-early part of my Ops/SRE career I had a senior who was a mentor to me. I noticed as we dealt with outage after outage he was always calm, cool, and collected, so one day I asked him "<name redacted>, how do you always stay so calm when everything is down?" That's when I found that before he'd been in tech, he'd be a Force Recon Marine and had been deployed. His answer was "Nothing we do here is life or death, and nobody is shooting at me. It'll be alright, whatever it is."

While I have never experienced anything similar myself, it really helped me to put things in perspective. Since then, I've worked on some critical systems that were actually life or death, but I no longer do. For the /vast/ majority of technology systems, nobody will die if you let the outage last just a few hours longer. The worst case scenario is a financial cost to the company who employs you, which might be your own company. Smart companies de-risk this by getting various forms of business insurance, and that should include you if it's your own company.

So, do everything you can to fix the outage, but approach it with some perspective. It's not life or death, nobody is shooting at you.



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