I've noticed a lot of the world has no idea how little they matter relative to the opportunity cost they impose.
Like you see Karens complaining about their experience with something. They represent at most $100s of ARR. For a great engineer that means they should spend maybe 5 minutes looking into their issue and "helping". Sure, in aggregate it adds up. But on an N of 1, nope.
It makes common sense to some people that if they want a plumber to come look at their leak, they have to pay the person to even show up and look. Even if the plumber does nothing it's gonna be $100+
So, when someone complains about $20, or wastes more than a few minutes of time on easily google-able (chatgpt-able) stuff, they've lost my attention, because they cost more than they're worth.
Like you see Karens complaining about their experience with something. They represent at most $100s of ARR. For a great engineer that means they should spend maybe 5 minutes looking into their issue and "helping". Sure, in aggregate it adds up. But on an N of 1, nope.
It makes common sense to some people that if they want a plumber to come look at their leak, they have to pay the person to even show up and look. Even if the plumber does nothing it's gonna be $100+
So, when someone complains about $20, or wastes more than a few minutes of time on easily google-able (chatgpt-able) stuff, they've lost my attention, because they cost more than they're worth.