> Most of the high paying customers would just kind of... take my work products, say "yup, this meets the requirements we agreed to", and run with it. The ones who were paying the least were the most likely to pull the classic "well... is what we agreed to but..."
Drawing on my experience: perhaps the high-paying customers are being represented by dedicated buyers/executives who do not actually use the product themselves day-to-day. So they're happy as long as it _can_ perform its tasks, even if it's slow or clunky to use - they're paying the workers for 40 hours/week regardless, after all.
Meanwhile, the more tight spenders are more likely to be small businesses where the person making the purchase is also a regular user, and any UX flaws will drive him mad every day.
Drawing on my experience: perhaps the high-paying customers are being represented by dedicated buyers/executives who do not actually use the product themselves day-to-day. So they're happy as long as it _can_ perform its tasks, even if it's slow or clunky to use - they're paying the workers for 40 hours/week regardless, after all.
Meanwhile, the more tight spenders are more likely to be small businesses where the person making the purchase is also a regular user, and any UX flaws will drive him mad every day.