If an Uber driver caused you to miss a flight by driving around a parking lot in circles at a speed you can't exit the vehicle, you don't think it would be a reasonable request for the customer to ask Uber to make it right?
Fair enough, there is a difference. But now we are not looking at a missed flight so much as attempted kidnapping or imprisonment or some other much more serious crime. Which is interesting to think about with the Waymo example, but hard to take seriously in the context of the video since the rider declines to do what the customer service rep asks them to do (at least appears to for the sake of producing additional outrage for their video)
