Yeah, it's just an ad for Agentforce. They have been aggressively advertising on TV lately.
One ad shows a restaurant seating customers in the rain because they aren't using AI. The other ad shows someone buying clothes that don't match because AI wasn't suggesting them. (They also serve the customer shrimp, which he doesn't like.) Looking at weather forecasts and rescheduling reservations has nothing to do with AI, and I doubt AI can do anything other than write the "we're sorry" message. (Additionally, most restaurants simply ask what food you want before preparing it, so they don't have to worry about feeding you something you don't want.) Meanwhile, choosing matching colors for multiple articles of clothing is at most a satisfiability problem, which again has nothing to do with AI. I also doubt the sales floor staff needs any help with that. There are a fixed number of SKUs and colors. If a customer says "I like this shirt, can you suggest pants", I feel like 98% of adults would be able to competently assist. They also don't get paid very much, so it's unclear what the Salesforce value add is there.
IBM also does a bunch of AI advertising and the gist is that it is being used for air traffic control. Somehow, I doubt that. If AI could replace one pilot on 10% of flights, the airlines would make millions of dollars. They all still have 2, though.
I'd love to see a case study from someone other than the AI vendor. The ideas in the TV commercials aren't even good. Would love to see "well actually we're making a ton of money thanks to these products". The reason we're not seeing it is because it isn't happening.
Like you I am highly skeptical of bullish AI narratives, even if AI clearly represents value.
However, your analysis has one flaw. Our biggest corporate customer is unwilling to give testimonials about our (niche) application, because it represents a competitive advantage for them and they don’t want to educate their competitors.
In theory one could imagine similar mechanisms going on in AI.
I kind of expected that reply and it just sounds like cold fusion to me. "We'll tell you how it works some other time, what matters is that it's going to change the world!" It didn't.
it is happening and lots of it. the reason you may not be seeing it is that people that have figured out how to properly monetise is sure as shit are not going to advertise it… once that are advertising are ones that haven’t yet figured out a way to do it…
One ad shows a restaurant seating customers in the rain because they aren't using AI. The other ad shows someone buying clothes that don't match because AI wasn't suggesting them. (They also serve the customer shrimp, which he doesn't like.) Looking at weather forecasts and rescheduling reservations has nothing to do with AI, and I doubt AI can do anything other than write the "we're sorry" message. (Additionally, most restaurants simply ask what food you want before preparing it, so they don't have to worry about feeding you something you don't want.) Meanwhile, choosing matching colors for multiple articles of clothing is at most a satisfiability problem, which again has nothing to do with AI. I also doubt the sales floor staff needs any help with that. There are a fixed number of SKUs and colors. If a customer says "I like this shirt, can you suggest pants", I feel like 98% of adults would be able to competently assist. They also don't get paid very much, so it's unclear what the Salesforce value add is there.
IBM also does a bunch of AI advertising and the gist is that it is being used for air traffic control. Somehow, I doubt that. If AI could replace one pilot on 10% of flights, the airlines would make millions of dollars. They all still have 2, though.
I'd love to see a case study from someone other than the AI vendor. The ideas in the TV commercials aren't even good. Would love to see "well actually we're making a ton of money thanks to these products". The reason we're not seeing it is because it isn't happening.