I had to stop reading at "I've never met a user who has trouble navigating nested directories."
My experience tells me he is in the 'tech guy' bubble. As someone who volunteered helping city kids use computers, had a 'business' fixing people's computers, and has a dad who teaches a free computer class at a library, and has worked tech support, I say with some confidence that the silent majority of people don't understand folders at all.
You have to be a tech savvy, middle to upper middle class person with relatively high motivation before you stand a chance of understanding folder structure. Exceptions abound, of course, but then again most 9-5 working, intelligent people struggle to organize their data in folders even though they fit my demographic of people with a chance to understand.
I stopped reading at the same point. There are people confused by everything about computers.. if he hasn't met one confused about folders, then he doesn't have the experience to write his article.
My experience tells me he is in the 'tech guy' bubble. As someone who volunteered helping city kids use computers, had a 'business' fixing people's computers, and has a dad who teaches a free computer class at a library, and has worked tech support, I say with some confidence that the silent majority of people don't understand folders at all.
You have to be a tech savvy, middle to upper middle class person with relatively high motivation before you stand a chance of understanding folder structure. Exceptions abound, of course, but then again most 9-5 working, intelligent people struggle to organize their data in folders even though they fit my demographic of people with a chance to understand.