Funnily enough I went through something similar 3 weeks ago at an Airbnb in France.
The host retaliated because we had the audacity to tell her that the place was unclean when we checked in. She claimed 2000$ of fabricated damage and as you Airbnb sided with the host initially.
It's only because I lost 3 hours of my time with support and took a thousands of screenshot from our Messages that I got them to drop that charge.
I also issued a Chargeback with my credit card for the dirty place.
But yeah, this is done for me as well. I had 20+ stays but I will never , absolutely never use them again. My time is worth something and this Airbnb destroyed our holiday and took way too much of my time to handle.
The host retaliated because we had the audacity to tell her that the place was unclean when we checked in. She claimed 2000$ of fabricated damage and as you Airbnb sided with the host initially.
It's only because I lost 3 hours of my time with support and took a thousands of screenshot from our Messages that I got them to drop that charge.
I also issued a Chargeback with my credit card for the dirty place.
But yeah, this is done for me as well. I had 20+ stays but I will never , absolutely never use them again. My time is worth something and this Airbnb destroyed our holiday and took way too much of my time to handle.