It doesn't sound risk free, but in a reasonable world, the risk would just be accidentally downloading a virus or something and having to wipe your PC, not being unpersoned for life by Google.

I think at the very least, Google should offer a paid service where you can actually talk to someone who'll actually look into it.

Even if it's $1000 a case, people will often still pay it, and that'd nullify the "scalability of customer service" crap.

The name "Google drive" implies it's like a hardware disk: unaware of even the filesystem, much less the files, stored on it. Most users likely think of it that way and don't notice until they accidentally trigger things.

The word Google in that name implies that it is Google's

People have been saying “The Cloud is just someone else’s computer” for decades. We still apparently have not fully internalized this fact. It’s only your data if it’s on your metal, in your physical possession.

"Casio" in "Casio watch" doesn't imply that the watch is owned by Casio.

You also don't log into the Casio watch, located at a Casio facility, remotely.