There are also stories of people losing all of their stuff by sending the device in. So the added benefit of suggesting a wipe is that it encourages you to assume total loss and plan ahead.
That doesn’t necessarily help with people sending in devices with special nostalgia for the physical hardware, such as a signature. Though whether those sorts of issues were from not paying attention to notes attached to the account or outright theft has rarely been clear.
Now I think this is what I would do if I need to send any electronic device for repairs.
All my data is backed up to cloud, yes setting it up again is a chore but it's better than risking my data with some unknown contractor.