Acknowledging a mistake, no matter genuinely or not, doesn't solve the situation. It just makes victim feel good a bit.
Agree on manager view, I was rather putting situation in a wrong perspective. It doesn't change the questions though - what would you do to resolve the situation (not to make the other side feel good)?
> Acknowledging a mistake, no matter genuinely or not, doesn't solve the situation. It just makes victim feel good a bit.
This feels very wrong to me, I'm sorry, but I'd be very pissed if you told me such a thing in a personal context. Reminds of Stanley from The Office, who claims he never apologised to any of his wives.
Agree on manager view, I was rather putting situation in a wrong perspective. It doesn't change the questions though - what would you do to resolve the situation (not to make the other side feel good)?