I think what the grand parent meant is that the staff doesn't acknowledge issues - instead, clearly says that this is how _they_ feel, points out that changes were "only recently introduced", and says that is interested in learning what they are struggling with, again, not acknowledging issues with the process or bot, instead wording as if this is marsf issue.

Personally, I don't think this is that bad. This is a public thread and he's Mozilla staff - the wording has to be clinical. The worse part is the _recently introduced_ bit, but I would look over it.