Having a call is fine, but it's not like the original complaint didn't lay out in plenty of detail what the problem was.
Given the context of corporate doublespeak, I saw the response as "Oh shit, we can't refute your issues, but maybe we can bullshit you privately into putting up with them?".
(I see a few disagreements here, back up with "I'm a native speaker". Me too friend, but understand messages like this is (imho) more about the subtext than the text itself, so interpersonal knowledge is more important than linguistic.)
Given the context of corporate doublespeak, I saw the response as "Oh shit, we can't refute your issues, but maybe we can bullshit you privately into putting up with them?".
(I see a few disagreements here, back up with "I'm a native speaker". Me too friend, but understand messages like this is (imho) more about the subtext than the text itself, so interpersonal knowledge is more important than linguistic.)