I think minisforum products are generally decent, but there are things that give me pauses.
I had a mini PC that would sometimes briefly show black screens followed by "AMD driver timeout" issues. I emailed their support, who instructed me to play with a few BIOS settings (slightly weird), and eventually asked me to start a warranty replacement. The emails were not tracked by any ticket system, just as regular emails, and the shipping address was a residential address in California. All of this feels slightly unprofessional, and the residential address thing is almost alarming. But in the end, the issue got addressed, so whatever.
The overall service definitely cannot possibly match Intel with their NUCs or Apple products, not a surprise. But the actual machines are ok.
If your mini PC died within warranty period, I don't see why you cannot do warranty returns. Otherwise, you just had bad luck, just like what could happen with many other devices from other manufacturers.
I had a mini PC that would sometimes briefly show black screens followed by "AMD driver timeout" issues. I emailed their support, who instructed me to play with a few BIOS settings (slightly weird), and eventually asked me to start a warranty replacement. The emails were not tracked by any ticket system, just as regular emails, and the shipping address was a residential address in California. All of this feels slightly unprofessional, and the residential address thing is almost alarming. But in the end, the issue got addressed, so whatever.
The overall service definitely cannot possibly match Intel with their NUCs or Apple products, not a surprise. But the actual machines are ok.
If your mini PC died within warranty period, I don't see why you cannot do warranty returns. Otherwise, you just had bad luck, just like what could happen with many other devices from other manufacturers.