> Instead of checking on the customer every few minutes
This is likely one of the absolute worst features of the US dining system.
So many times I have been sitting in deep conversation with friends or colleagues just for a waiter to claim all attention to ask if we want to have refilled water.
That they can even push themselves to such rude behavior is entirely insane to me.
As an American, I couldn't agree more. The server frequently stopping by to check on things is incredibly disruptive and annoying and I wish they'd just stop.
I'm fine with checking one time early enough in the meal that conversations haven't gone deep yet, but outside of that, I'm perfectly capable of signalling if we need anything.
I agree it's super annoying, but I can say for sure it's not limited to the US. Has also happened to me many times over here in Ireland/the UK. Usually by waiting staff that are a little inexperienced. Of course the people I'm in conversation with at the time are probably relieved to have a break from me rabbiting on...
Korea has an amazing system for getting help. Every table has a little doorbell on it. If you need something, you click the button and a server comes. Otherwise, no one bugs you. I wish that sort of system would take off here.
Seems like poor training and professionalism. Well run establishments typically train staff in silent service for this very reason, to not interrupt guest conversations.
Experienced servers will usually try to 'feel out' a table to understand if they are in a rush, demanding, want to converse, etc. The same behavior that feels rude when you're catching up with old friends is often welcomed by a table that might have limited time to eat or that prefer to have things done without waiting or flagging someone down.
You do realize that it's perfectly acceptable and commonplace to explain your group's preferences to the server upon first being introduced? You're really telling them exactly what would make you happiest while also reducing the effort they need to spend on your group, a mutually beneficial setup.
Of course, incentives may not align in certain scenarios. On a busy night/time or at restaurants that don't have lots of seating, having a table that they can't 'turn over' quickly may be undesirable, especially if purchases (another round of drinks) aren't being made occasionally.
This is likely one of the absolute worst features of the US dining system.
So many times I have been sitting in deep conversation with friends or colleagues just for a waiter to claim all attention to ask if we want to have refilled water.
That they can even push themselves to such rude behavior is entirely insane to me.