I signed up for OpenRouter, loaded it up with $25, and after running a test prompt immediately had my account suspended. There’s no way to talk to support, emails go nowhere, and their Discord is swarmed with people who also are getting no responses to anything.
I would recommend staying away from OpenRouter. No matter how good the service is, if anything does go wrong, you have no recourse and you lose every credit in your account. Ironically some of the few responses I actually saw in the Discord were doubling down on their “no refunds no matter what” policy.
Are there alternatives that don't slurp in the remaining unused credits every new month? OpenRouter credits carry to the next month up to a year so that's why I use it.
I emailed them a few days ago and the automated reply says to expect a week for a response. That wouldn’t be concerning except on Discord there are people begging for help after waiting multiple weeks.
I would recommend staying away from OpenRouter. No matter how good the service is, if anything does go wrong, you have no recourse and you lose every credit in your account. Ironically some of the few responses I actually saw in the Discord were doubling down on their “no refunds no matter what” policy.