I think it is reasonable for a sales person to only sell products by his employer.
If you walk into an Apple Store, wouldn't you expect to get the best Apple solution for your problem? Same in a Microsoft store, just with a Microsoft solution.
I don't think it is unreasonable for an Apple salesperson to try to sell the Apple product, but I think its even better if they choose and are allowed to recommend competitors when they have the more appropriate product. I was just curious to know which way Apple staff did it.
If you walk into an Apple Store, wouldn't you expect to get the best Apple solution for your problem? Same in a Microsoft store, just with a Microsoft solution.