It took CloudFlare 5 weeks to even respond to one of our DMCA takedown notices, let alone take action (which would simply include passing the DMCA notice onto the origin hosting provider).
It is very frustrating - CloudFlare is used to protect a number of warez and file sharing forums and websites, but we struggle to get hold of the origin host information and have to go through CloudFlare who clearly are not geared up to deal with it.
Cloud Flare and LeaseWeb are not playing nice. LeaseWeb is asking Cloud Flare to give me the IP so that I can enter it into LeaseWeb's automated system, but Cloud Flare refuses to do so.
They've sent the IP to LeaseWeb, but LeaseWeb refuses to do anything manually.
So... Cloudflare sent you the IP and they are not "playing nice"? You have to understand that they can not remove any content because they don't have access to the server. If you want to blame someone, blame LeaseWeb or Netherland's law.
Also, Cloudflare chose to stay neutral and this is good in some cases and bad in others. They may protect warez sites but they also protect websites with content that some goverments and people loved to erase from the internet.
This can be bad for you, but the internet is not perfect...
Good. CF should not send you the IP address. If they sent the origin IP address to any random person with a DMCA claim, their service would be useless, as attackers would just send any old DMCA, demand the origin IP address, and DDOS that.
It is very frustrating - CloudFlare is used to protect a number of warez and file sharing forums and websites, but we struggle to get hold of the origin host information and have to go through CloudFlare who clearly are not geared up to deal with it.